24-hour callout. 365 days a year.
Same-day response for contract holders, usually within four hours, anywhere in the UK.
A dedicated service department
Universal Cooling runs a dedicated service and maintenance department, working 24 hours for contract holders in every sector. Chiller and freezer rooms, ice machines, kitchen refrigeration, office air conditioning and everything in between.
We asset tag equipment for easy identification and hold the full service history of every unit we look after. Our directors and senior management are all former engineers, and the service team's low turnover means the people managing your contract know your sites year after year.
Real-time job management
We run Jobflow service software. Callouts upload to the engineer's device in real time, cutting downtime between the call and the fix. The moment a job is complete you receive an electronic service report, and our office follows up with any further quotation needed. You can call up the history of any work we have carried out on your site, down to the individual piece of equipment.
What we maintain
Prevention costs less than breakdown
Preventative maintenance keeps systems clean and efficient, which lowers energy use and running costs. It also removes nuisance breakdowns and callouts during peak demand, when downtime hurts most. A breakdown in a heatwave or a failed cold room on a Friday night costs far more than a maintenance plan. Every contract we write is bespoke to the customer's equipment and sites.
Two ways to contract with us
Full Cover Maintenance Contract
Service Visits with Pay-as-You-Go Callouts
Every contract is quoted individually. Tell us about your equipment and we will price it.
Request a maintenance quotation
